CalSafe
Facility support
Contact
Email the people who answer.
Billing, a stuck scan, or a workspace that will not open. Write support@calsafe.io. A person on the team reads every message.
What to include.
The facility name is enough for us to find the workspace. Say what broke, and when.
01
Billing and seats
Trial timing, Clinic versus Practice, invoices, or a card that did not update.
02
Workspace access
Invites, sign-in, password reset, or a seat that cannot open the calendar.
03
Credentials and intake
A scan that will not extract, a date that looks wrong, or a renewal that will not attach.
Before you write.
We help with CalSafe. Renewal filings stay with the board, DEA, CMS, or your carrier.
How quickly do you reply?
Usually within one business day. Include the facility name so we can find the workspace without a round trip.
Is this for medical or legal questions?
No. We can help with CalSafe. Board, DEA, CMS, and carrier questions stay with those authorities and your counsel.
Can I call instead?
Email is the channel. Write support@calsafe.io. A person on the team reads every message.
Or start the facility calendar.
If you are ready to scan the first credential, set up the workspace. Support is here if intake gets stuck.
Set up your facility